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The innovative training tool perfect for every customer contact point
Behavioral training or an offsite meeting once a year alone does not bring about real change. If you want to energize teams with an unmistakable service attitude, you need regular impulses and a well thought-out training concept. welearning does exactly that.
welearning is our collaborative and web-based training concept that your employees implement internally in small groups. 20-30 minutes of reflection every 2 weeks. The trainings are professionally prepared by us and moderated by employees from your team – with close accompaniment from the forwardservice team. Because a real change requires ownership of the process from those within. By employees for employees. And ideally suited for areas that are remote from daily customer interaction.
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Theme areas
You design your individual theme-path with assistance from our team of experts. A theme path consists of 24 training sessions. Here is an excerpt from currently more than 270 different topics:
- Service Attitude: “A WOW for the customer” or “Attitude is what you do”
- Empathy: “The Four Step to Empathy” or “Unproven Assumptions”
- Personality: “The blind spot” or “Dealing with stress”
- Communication and telephone: “Use your voice skillfully” or “Verbal signals”.
- and much more!
How it works
The moderators receive everything they need for a successful and motivating training via our welearning platform. In each training session, the welearning teams watch a short video, complete an active part, and implement their learnings into practice with realizable tips and a concrete to-do.
The result
Confident, motivated employees who see things through the eyes of the customer – even in areas that are remote from active interaction with customers. The employees regularly deal with service attitude and the customer perspective in a setting ideally suited for shared motivation. You take time for personal reflection and improve your performance a little bit every day. Expertise comes with empathy and professionalism with heart – and your customers take notice. And they will thank you – with loyalty and more business.
What our customers’ say
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Just excellent!
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welearning is an accredited training service provider with “gut beraten” and was awarded the Innovation Prize for IT SMEs.
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Interested?
Learn more about your personal
welearning Concept!
Interested?
Learn more about your personal
welearning Concept!
Myriam Jochheim · welearning-Consultant