welearning EN - forwardservice

The innovative training tool perfect for every customer contact point

Behavioral training or an offsite meeting once a year alone does not bring about real change. If you want to energize teams with an unmistakable service attitude, you need regular impulses and a well thought-out training concept. welearning does exactly that.

welearning is our collaborative and web-based training concept that your employees implement internally in small groups. 20-30 minutes of reflection every 2 weeks. The trainings are professionally prepared by us and moderated by employees from your team – with close accompaniment from the forwardservice team. Because a real change requires ownership of the process from those within. By employees for employees. And ideally suited for areas that are remote from daily customer interaction.

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Theme areas

You design your individual theme-path with assistance from our team of experts. A theme path consists of 24 training sessions. Here is an excerpt from currently more than 270 different topics:

Service Attitude: “A WOW for the customer” or “Attitude is what you do”
Empathy: “The Four Step to Empathy” or “Unproven Assumptions”
Personality: “The blind spot” or “Dealing with stress”
Communication and telephone: “Use your voice skillfully” or “Verbal signals”.
and much more!

How it works

The moderators receive everything they need for a successful and motivating training via our welearning platform. In each training session, the welearning teams watch a short video, complete an active part, and implement their learnings into practice with realizable tips and a concrete to-do.

The result

Confident, motivated employees who see things through the eyes of the customer – even in areas that are remote from active interaction with customers. The employees regularly deal with service attitude and the customer perspective in a setting ideally suited for shared motivation. You take time for personal reflection and improve your performance a little bit every day. Expertise comes with empathy and professionalism with heart – and your customers take notice. And they will thank you – with loyalty and more business.

What our customers’ say

“DR. BÄHLER DROPA AG would like to thank Sabine Hübner for her professional support in setting up and implementing the welearning training system, which dynamically and sustainably further develops our targeted service culture from within. We are proud of the recognition award from the Swiss Association for Internal and Integrated Communication SVIK, which we received as part of the SVIK Awards 2019 for this learning system.”

“For more than a year we have been using welearning in a targeted manner and we definitively feel that service excellence – and customer enthusiasm – have reached a high level of importance both among employees and is increasingly felt among our customers. This represents a clear differentiating feature. Valuable tips on important topics are given in weekly doses and it is great to experience how motivated the colleagues are in their task. We are totally thrilled!”

“We are already addicted to welearning! With us, the people (bees) make the difference, so we also get better together. Thanks to welearning, our team does a little more every day to provide excellent service - so that we continue to surpass ourselves. And with lots of fun in the various mini-training sessions too. We therefore keep surprising our customers anew."

"For us, the welearning training is both the optimal and most effective platform for the further development of our sales and service areas. Since it is initiated by our own crew, we have a 100% commitment to continuously improving our results. At the same time, we create an open and positive space for the personal development of each individual colleague. Thanks!"