The innovative training tool perfect for every customer contact point
Behavioral training or an offsite meeting once a year alone does not bring about real change. If you want to energize teams with an unmistakable service attitude, you need regular impulses and a well thought-out training concept. welearning does exactly that.
welearning is our collaborative and web-based training concept that your employees implement internally in small groups. 20-30 minutes of reflection every 2 weeks. The trainings are professionally prepared by us and moderated by employees from your team – with close accompaniment from the forwardservice team. Because a real change requires ownership of the process from those within. By employees for employees. And ideally suited for areas that are remote from daily customer interaction.
You design your individual theme-path with assistance from our team of experts. A theme path consists of 24 training sessions. Here is an excerpt from currently more than 270 different topics:
- Service Attitude: “A WOW for the customer” or “Attitude is what you do”
- Empathy: “The Four Step to Empathy” or “Unproven Assumptions”
- Personality: “The blind spot” or “Dealing with stress”
- Communication and telephone: “Use your voice skillfully” or “Verbal signals”.
- and much more!
How it works
The moderators receive everything they need for a successful and motivating training via our welearning platform. In each training session, the welearning teams watch a short video, complete an active part, and implement their learnings into practice with realizable tips and a concrete to-do.
Confident, motivated employees who see things through the eyes of the customer – even in areas that are remote from active interaction with customers. The employees regularly deal with service attitude and the customer perspective in a setting ideally suited for shared motivation. You take time for personal reflection and improve your performance a little bit every day. Expertise comes with empathy and professionalism with heart – and your customers take notice. And they will thank you – with loyalty and more business.
What our customers’ say
welearning is an accredited training service provider with “gut beraten” and was awarded the Innovation Prize for IT SMEs.