Our team

For more customer enthusiasm

Sabine Hübner

Managing Partner

Sabine Hübner is the “Service Expert No. 1” (Pro 7), a successful entrepreneur, and an eloquent keynote speaker. The multi-published book author has combined her wealth of experience with her practical expertise in consulting and strategy development for years. Her impulses are groundbreaking for every service offensive. Renowned national and international companies trust her solution strategies to make a long-lasting impact. Sabine Hübner likes to be active on the Rhine, on the golf course, and in the snow. She likes travel, modern art, and has a soft spot for the finer things in life.

Excellent service needs alert minds! The forwardservice team fights passionately every day to make the service world a little bit better. And no matter how colorful the team may be, there is always a common goal: to train real service professionals.

Myriam Grau

Project manager and BOOST trainer

Myriam Grau is a trained hotel manager and discovered her passion for service and hospitality at the Steigenberger Parkhotel in Düsseldorf. Her path has already led her into the international hotel industry, including in Switzerland and the Maldives. She consolidates this experience with her degree in Business Management with a focus on tourism and hotel and event management. With a lot of heart and soul, Myriam devotes herself to the topic of gastronomy, which prompted her to do an apprenticeship as an IHK-certified sommelier. With her enthusiasm and her open and communicative nature, she actively supports us in the implementation of various projects and always has an open ear for our partners and customers. Outside the forwardservice office, she enthusiastically swings the cooking spoon, enjoys a glass of wine with good friends, and works out through beach volleyball by the lake.

Barbara Schöffel

Project manager for the sisi-Index D-A-CH and BOOST trainer

Barbara Schöffel is based in Salzburg and is the ideal Austrian addition to our team. She studied French, philosophy, and psychology, worked for international companies, and was a product manager for management seminars in Vienna. Barbara is a real doer and loves to structure processes, organize tasks, and contribute her creativity – the perfect prerequisite for a business manager and working mum. Whether playing the clarinet or singing in a choir, making music is her constant companion in life. She has traveled to almost every corner of France and loves the “art de vivre” – the cuisine, the language, and the diversity of the country. Her two boys bring a lot of exercise into the family free time – for example, bringing the family together for hikes in the Salzburg mountains. And she’s always in a good mood!

Melissa Ballard

Project manager for welearning international

Melissa completed her graduate studies in International Relations in 2018. After teaching in Saudi Arabia for a year and working in New York, Melissa brought her international experience, teaching skills, and understanding of English grammar to forwardservice. She joyfully implements the English version of our learning concept welearning, as well as leads our video production work. Committed and enthusiastic to take on new challenges, she is delighted to be a part of the team at forwardservice. In her free time, she likes to go to the cinema, try new recipes, and loves to read. As an American, she is very passionate about American football, and we learn many new perspectives from her.

Jasmin Voye

Marketing manager and BOOST trainer

Have you ever been fascinated by an experience and still remember it? Jasmin Voye is an event manager and brings with her international service experience from Australia and Japan. She supports us as a marketing manager and studies part-time. Jasmin is passionate about analyzing topics strategically and implementing them in an experience-oriented and innovative way. Her passion is to inspire people and give them helpful input – important skills in further education. She likes to spend her free time with friends and in nature – in and on the water, or hiking.

Denisa Abdul

Trainee for communication and marketing

After graduating from high school, Denisa worked on a voluntary basis as a learning coach for gifted children and young people. This commitment brought her great joy, and she took a lot with her for life. After two years of volunteering and some research, she knew the marketing industry was for her. With her training as a marketing communication clerk, she wants to broaden her horizons and lay the foundation for her future in marketing. Denisa is a communication talent and actively supports our team. In her private life, Denisa likes to read books and lets herself be inspired by upbeat music. She loves to draw and is interested in all kinds of art – especially abstract works. Denisa finds relaxation in the virtual world of video games.

Nils Macvan

Trainee for communication and marketing

After graduating from high school in 2020, he discovered his enthusiasm for the marketing world. One of his talents is his understanding of numbers, which he brought directly into our forwardservice motivational report. In his free time, Nils is involved in a variety of social projects. In his federal volunteer service, he supported elementary school children between the ages of six and seven in everyday school life and looked after them in their daily activities. Nils enjoyed working with children so much that he has been training a youth football team on a voluntary basis ever since. As an active soccer player, he has been very successful on the pitch since he was a child. At the age of twelve he played for Fortuna Düsseldorf for two years and for four more years for Borussia Mönchengladbach. Nils is a real team player and almost always on the move in a sporty way. If he does have a few free hours, he likes to spend them with Netflix and delicious cookies.

Monika Pick

Office manager

Monika Pick is a qualified dental technician and mother of three adult children. After a long break from education, she changed careers to the commercial sector in the areas of accounting, customer acquisition, and general office work in various industries. In her free time, she keeps fit with hiking, Nordic walking, spinning, and skiing in winter.

External Partners

Claudia Irsinghaus

Communications expert

Claudia Isringhaus is an experienced communication all-rounder. She is familiar with all communication channels – from classic press and public relations to digital marketing campaigns. As a copywriter, she maintains a confident writing style that is adapted to the respective target groups (offline and online). She writes texts for forwardservice and its customers that draw forth the desire for good service in customers and employees. In her free time, she reads constantly, whether it’s newspapers, social media, or books. In addition, she has recently devoted herself to painting and cannot imagine a life without sports such as jogging and golf.

Georg Oberprieler

Project management & sales Switzerland

Georg Oberprieler looks after the Swiss market for forwardservice. He holds a degree in business administration with a focus on marketing and cost-performance accounting. As an international sales professional, he knows the needs and requirements of a demanding clientele. The customer loyalty factor was always one of the decisive success factors in his field of activity.

He successfully led international key account teams and implemented new working environments and processes in global companies. Service culture and an excellent customer experience were his daily business. In his numerous foreign assignments, he learned to act across cultures and to inspire very different teams for a common goal.

The passionate hobby cook likes to spend his free time in the mountains skiing, hiking, and mountain biking. Georg gets the right amount of serenity and calm in our ever faster-paced world through yoga, even in remote corners of the earth.

At your wish – we are there for you.