BOOST Training

Live training: 12 meetings, 12 topics, 12 participants

A jolt of motivation and service knowledge! BOOST is our digital training concept for small groups, moderated live by the forwardservice team. In interactive and practical training sessions of 30 minutes each, we strengthen the common service approach. With a video, an activity to deepen the content, practical tips and a concrete to-do, we create motivation and knowledge impulses for implementation in everyday life. BOOST combines the benefits of e-learning with the unbeatable advantages of learning in a team. Whether while working at home, in the office, or on the road – from one location or many locations: everyone can participate from anywhere.

Theme areas

You design your individual theme-path with assistance from our team of experts. Here is an excerpt from currently more than 254 different topics:

Professional complaints management
Service is an attitude
Mastering difficult conversations with confidence
Techniques for stress reduction
Motivation comes from within
The power of empathy
and much more!

How it works

In consultation with you, we create an individualized theme path for the learning group and set the training dates. From there, we organize the rest. The process is so easy that you can start within a few days. Your employees simply dial in at a fixed time. What do you need for this? A computer, tablet, or smartphone with internet access. And if possible, a camera. For each module, the learners receive a learning video and all training documents in advance. What do participants experience in BOOST? A motivating LIVE session including practical exercises, immediately implementable tips, and a valuable exchange with other colleagues.

The result

Confident and motivated employees who enjoy service and feel comfortable with cordial and professional communication with customers or colleagues. Even – or especially – when things are not going smoothly.

What our customers’ say

"As experts in the fields of service and customer experience, forwardservice motivates our employees during the training courses with fun and a twinkle in the eye. They clearly have a passion to implement high-class customer service - every single day with every single customer. The combination of the tailor-made FLUX and BOOST training-path, according to our wishes and learning needs; as well as the mix of professional input, real practical tips, interactive exchanges, and practical activities contribute to an excellent and measurable learning success for our employees."

“With BOOST we have found a great tool with which to work efficiently and sustainably on our service. The compact units can be easily integrated into everyday work. The modern digital format suits us very well. The modules put together for us set forward creative impulses and motivate people to try out new things. Our employees are invited to reflect on their behavior, and examples from our service topics are chosen, analyzed, and improved through collaboration. The transfer of knowledge from theory to practice is very easy. Thumbs up for this compact and yet profitable input!”

“It was a great meeting every week. I personally thought the interaction was terrific, and the trainers were all excellent too! I'd love to come back again!"

“Thank you for a terrific 12 weeks. It would be great if there was a BOOST training 2.0!”

“The BOOST training is absolutely recommendable. Bundled specialist knowledge is conveyed in short sessions with important reflection exercises and motivational boosts. I was very grateful for that, especially during the Corona Pandemic, and I was able to pass the new knowledge on to my team. What I liked best was that real-life examples were used. All the content within the topic was conveyed in such a tangible and understandable way that I was immediately motivated to implement and pass on everything.”