Privacy policy

Provider and Responsible Party

forwardservice GmbH
Jahnstraße 35
40215 Düsseldorf

hello@forwardservice.de

Types of Data Collected

Among the types of Personal Data that this website collects, by itself or through third parties, there are: first name; surname; gender; telephone number; company name; address; country; E-mail; postal code; city; usage data; cookies; password.

Full details of each type of Personal Data processed are provided in the designated sections of this Privacy Policy or selectively through explanatory texts displayed prior to data collection. Personal Data may be provided voluntarily by the user or, in the case of Usage Data, collected automatically when using this website. Unless otherwise specified, all information requested by this website is mandatory. If the user refuses to provide the data, this may result in this website not being able to provide its services to the user. In cases where this website expressly states that the provision of personal data is voluntary, users may choose not to provide this data without any consequences for the availability or the functionality of the service. Users who are unsure about which personal data is mandatory can contact the provider. Any use of cookies – or other tracking tools – by this website or third-party service providers deployed through this website is for the purpose of providing the service requested by the user and for any other purpose set out in this document and, if applicable, described in the Cookie Policy.

Users are responsible for any third-party Personal Information obtained, published or shared through this website and confirm that they have obtained consent from any third party to submit any Personal Information to this website.

Processing methods

The provider processes user data in an orderly manner and takes appropriate security measures to prevent unauthorized access, disclosure, alteration or destruction of data. The data processing is carried out using computers or IT-based systems according to organizational procedures and procedures that are specific to the purposes indicated. In addition to the person responsible, other persons could also be internal (human resources, sales, marketing, legal department, system administrators) or external – and in the case where necessary, appointed by the person responsible as processors (such as providers of technical services, delivery companies, hosting providers, IT companies or communication agencies) – operate this website and thus have access to the data. An up-to-date list of these parties may be requested from the provider at any time.

Legal bases of processing

The provider may only process personal data of users if one of the following points applies:

  • Users have given their consent for one or more specific purposes. Note: Some legislations may allow the provider to process personal data until the user objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. However, this does not apply if the processing of personal data is subject to European data protection law;
  • the data collection is necessary for the fulfillment of a contract with the user and/or for pre-contractual measures;
  • the processing is necessary for compliance with a legal obligation to which the provider is subject;
  • the processing is related to a task that is carried out in the public interest or in the exercise of official powers that have been transferred to the provider;
  • the processing is necessary to protect the legitimate interests of the provider or a third party.

 

In any case, the provider will be happy to provide information about the specific legal basis on which the processing is based, in particular whether the provision of personal data is a legal or contractual obligation or a prerequisite for the conclusion of a contract.

Location

The data is processed at the provider’s branch and at all other locations where the bodies involved in data processing are located.

Depending on the location of the users, data transfers may involve the transfer of the user’s data to a country other than their own. To find out more about the place of processing of the data transmitted, users can consult the section detailing the processing of personal data.

Users also have the right to inquire about the legal basis for data transfers to a country outside the European Union or to an international organization governed by international law or established by two or more countries, such as the United Nations, as well as the security measures taken to protect their data by the provider.

If such a transfer takes place, the user can learn more about it by reviewing the relevant sections of this document or by contacting the provider using the information provided in the contact section.

Storage duration

Personal data is processed and stored for as long as the purpose for which it was collected requires. Therefore the following applies:

  • Personal data collected for the purpose of fulfilling a contract concluded between the provider and the user will be stored until the contract has been completely fulfilled.
  • Personal data collected to protect the legitimate interests of the provider will be kept for as long as necessary to fulfill these purposes. Users can obtain more detailed information about the legitimate interests of the provider in the relevant sections of this document or by contacting the provider.

In addition, the provider is permitted to store personal data for a longer period of time if the user has consented to such processing, as long as the consent is not revoked. In addition, the provider may be obliged to store personal data for a longer period of time if this is necessary to fulfill a legal obligation or by order of an authority

After the retention period has expired, personal data will be deleted. Therefore, the right to information, the right to erasure, the right to rectification, and the right to data portability cannot be asserted after the retention period has expired.

Analytics

With the services listed in this section, the provider can monitor and analyze data traffic and track the behavior of users.

GOOGLE ANALYTICS WITH IP ANONYMIZATION (GOOGLE IRELAND LIMITED)
Google Analytics is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the data collected to track and analyze how this website is used, to compile reports on its activities, and to share these with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. IP anonymization has been activated on this website, so that the IP address of users is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. 

Processed personal data: cookies; usage data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Visualisation content from external platforms

This type of service allows users to view and interact with content hosted on external platforms directly through this website. If such a service is installed, it may be able to collect traffic data for the pages on which it is installed even when users are not using it.

GOOGLE FONTS (GOOGLE LLC)
Google Fonts is a font visualization service provided by Google LLC that allows this Website to incorporate content of this kind on its pages. 

Processed personal data: usage data; various types of data as described in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

GOOGLE MAPS WIDGET (GOOGLE LLC)
Google Maps is a maps visualization service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.

Processed personal data: cookies; usage data.

Place of processing: United States – Privacy Policy.

Interaction with external social networks and platforms

These types of services allow interaction with social networks or other external platforms directly through this website. The interaction and the information collected via this website are always subject to the privacy settings made by the users for the respective social network. This type of service may continue to collect web traffic data for the pages where the service is installed, even when users are not using it. It is recommended to unsubscribe from the respective services in order to ensure that the data processed via this website are not reconnected to the user’s profile.

LIKE BUTTON AND SOCIAL WIDGETS FOR FACEBOOK (FACEBOOK, INC.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Processed personal data: cookies; usage data.

Place of processing: United States – Privacy Policy.

TWEET BUTTON AND SOCIAL WIDGETS FOR TWITTER (TWITTER, INC.)
The Twitter tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Processed personal data: cookies; usage data.

Place of processing: United States – Privacy Policy.

BUTTON AND SOCIAL WIDGETS FOR YOUTUBE (GOOGLE LLC)
The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google LLC.

Processed personal data: usage data.

Place of processing: United States – Privacy Policy.

Contacting the user

CONTACT FORM (THIS WEBSITE)
By filling out the contact form with their data, users authorize this website to use their details to respond to requests for information, offers, or other inquiries specified in the header of the form. Processed personal data: address; E-mail; gender; country; surname; company name; postal code; city; telephone number; first name.

MAILING LIST OR NEWSLETTER (THIS SITE)
By subscribing to the mailing list or newsletter, the user’s e-mail address will be added to the contact list of those who may receive e-mail messages containing commercial or promotional information related to this website. In addition, your email address may be added to this list if you register for this site or after you make a purchase. 

Processed personal data: email; company name; telephone number; first name.

Registration and login directly via this website

By registering or logging in, users authorize this website to identify them and grant them access to specific services. Personal data is collected and stored solely for registration and identification purposes. Only data that is necessary for the provision of the service requested by the user is affected.

DIRECT REGISTRATION (THIS SITE)
Users register by filling out the registration form and providing their personal information directly through this website. 

Processed personal data: email; password.

Managing contacts and sending messages

This type of service allows the management of a database of e-mail contacts, phone numbers, or any other contact information to communicate with the user. The services may also collect data about the date and time a message was read by the user and when the user interacts with incoming messages, for example by clicking on links contained in them.

MAILCHIMP (THE ROCKET SCIENCE GROUP LLC)
Mailchimp is an email address management and messaging service provided by The Rocket Science Group LLC.

Processed personal data: email.

Place of processing: United States – Privacy Policy.

Analysis and forecasts based on user data ("profiling")

The provider can use the personal data and usage data collected via this website to create or update user profiles. This type of data processing allows the provider to evaluate the choices, preferences, and behavior of the user for the purposes described in the relevant section of this document. User profiles may also be created through the use of automated tools such as algorithms, which may also be made available by third parties. To learn more about the profiling activities carried out, users can refer to the relevant sections of this document. The user has the right to object to this type of profiling at any time. More information about the rights of the user and how to exercise them can be found in the section on the rights of the user.

The rights of the user

Users can exercise certain rights in relation to their processed data by the provider. In particular, users have the right to do the following:

  • Revoke consent at any time. If the user has previously consented to the processing of personal data, they can revoke their own consent at any time.
  • Object to the processing of your data. The user has the right to object to the processing of their data if the processing is based on a legal basis other than consent. More information on this is provided below.
  • Receive information about their data. The user has the right to find out whether the data is being processed by the provider, to obtain information about individual aspects of the processing, and to receive a copy of the data.
  • Have it checked and corrected. The user has the right to verify the accuracy of their data and to request that they be updated or corrected.
  • Request restriction of the processing of your data. Users have the right to restrict the processing of their data under certain circumstances. In this case, the provider will not process the data for any purpose other than storage.
  • Request deletion or other removal of the personal data. Under certain circumstances, users have the right to request the deletion of their data from the provider.
  • Receive their data and have it transferred to another person in charge. The user has the right to receive their data in a structured, common and machine-readable format and, if technically possible, to have it transmitted to another person responsible without hindrance. This provision is applicable if the data is processed by automated means and the processing is based on the user’s consent, on a contract to which the user is a party or on pre-contractual obligations.
  • Give a complaint. Users have the right to lodge a complaint with the competent supervisory authority.

 

RIGHT TO OBJECT TO PROCESSING DETAILS

If personal data is processed in the public interest, in the exercise of an official authority conferred on the provider, or to protect the legitimate interests of the provider, the user can object to this processing by providing a justification that relates to his or her particular situation.

Users are informed that they can object to the processing of personal data for direct marketing at any time without giving reasons. Users can find out whether the provider processes personal data for direct marketing purposes in the relevant sections of this document.

HOW THE RIGHTS MAY BE EXERCISED
All requests to exercise user rights can be directed to the provider using the contact details provided in this document. Applications can be exercised free of charge and will be processed by the provider as early as possible, at the latest within one month

Cookie Policy

This website uses trackers. Further information can be found in the cookie policy.

More information about the collection and processing of data

LEGAL ACTION
The user’s personal data may be processed by the provider for legal enforcement purposes within or in preparation for legal proceedings resulting from improper use of this website or related services. The user declares their awareness that the provider could be obliged by the authorities to release personal data.

ADDITIONAL INFORMATION ABOUT THE USER’S PERSONAL DATA
In addition to the information set out in this privacy policy, this website may provide the user with additional contextual information related to specific services or to the collection and processing of personal data upon request.

SYSTEM LOGS AND MAINTENANCE
For operation and maintenance purposes, this website and third-party services may collect files that record the interaction that takes place through this website (system logs) or use other personally identifiable information (e.g. IP address) for this purpose.

INFORMATION NOT CONTAINED IN THIS PRIVACY STATEMENT
Further information about the collection or processing of personal data can be requested from the provider at any time using the contact details listed.

HOW “DO NOT TRACK” REQUESTS ARE HANDLED
This website does not support “Do Not Track” requests by web browsers. Information on whether integrated third-party services support the do not track protocol can be found in the data protection declaration of the respective service.

CHANGES TO THIS PRIVACY STATEMENT
The provider reserves the right to make changes to this data protection declaration at any time by informing users on this page and, if applicable, via this website and/or – as far as technically and legally possible – by sending a message via the contact details of the users available to the provider. Users are therefore advised to visit this page regularly and in particular to check the date of the last change given at the bottom of the page.

Insofar as changes affect data use based on the user’s consent, the provider will – if necessary – obtain a new consent.

Definitions and legal notices

PERSONAL DATA (OR DATA)
Any information that, directly or in conjunction with other information, determines or can determine the identity of a natural person.

USAGE DATA
Information that this website (or third-party services that this website uses) automatically collects, e.g.: the IP addresses or domain names of the computers of users who use this website, the URI (Uniform Resource Identifier) addresses, the time of the request, the method used to send the request to the server , the size of the received response file, the numerical code that indicates the status of the server response (successful result, error, etc.), the country of origin, the functions of the browser and operating system used by the user, the various times per call (e.g. how much time was spent on each page of the application), and information about the path followed within an application, in particular the order of the pages visited, as well as other information about the operating system of the device and/or the user’s IT environment.

USER
The individual using this website who, unless otherwise specified, coincides with the data Subject.

AFFECTED INDIVIDUAL
The natural person to whom the personal data relates.

PROCESSOR (OR DATA PROCESSOR)
Natural or legal person, public authority, agency, or other body that processes personal data on behalf of the person responsible, as described in this data protection declaration.

RESPONSIBLE (OR PROVIDER, PARTLY ALSO OWNER)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, decides on the purposes and means of the processing of personal data and the means used for this purpose, including the security measures relating to the operation and use of this website. Unless otherwise stated, the person responsible is the natural or legal person through whom this website is offered.

THIS WEBSITE (OR THIS APPLICATION)
The hardware or software tool used to collect and process the user’s personal data.

SERVICE
The service offered through this website as described in the relevant Terms and Conditions (if any) and on this website/application.

EUROPEAN UNION (OR EU)
Unless otherwise specified, all references in this document to the European Union refer to all current Member States of the European Union and the European Economic Area (EEA).

COOKIE
Cookies are trackers consisting of a small data set stored in the user’s browser.

TRACKER
The term tracker refers to any technology – e.g. cookies, unique identifiers, web beacons, embedded scripts, e-tags or fingerprinting – by which users can be tracked, e.g. by enabling access to or storage of information on the user device.

LEGAL NOTICE
This privacy statement has been drafted on the basis of provisions of various legislations, including art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy statement applies only to this website, unless otherwise stated in this document.

Cookie policy of www.forwardservice.de

This document informs users about the technologies that this website uses to achieve the purposes described below. These technologies enable information to be accessed or stored (e.g. through the use of cookies) on the user’s device or to use the device’s data processing capabilities when the user accesses or runs this website.

For the sake of simplicity, such technologies are defined as “trackers” within this document unless there is a reason for differentiation.

For example, while cookies can be used in both web and mobile browsers, they cannot be used as browser-based trackers in mobile apps. Therefore, the term cookie is only used in this document if this specific type of tracker is meant.

Some of the processing purposes for which trackers are used require user consent. If consent is given, it can be freely withdrawn at any time following the procedure described in this document.

This website uses the provider’s own trackers (so-called “first-party trackers”) and third-party trackers in connection with third-party services (so-called “third-party trackers”). Except as otherwise noted within this document, such third parties also have access to the trackers they manage. The validity and expiry of cookies and other similar trackers depend on the lifetime specified by the provider or the respective third party. Some of these expire as soon as the user ends the browser session. In order to provide more accurate and up-to-date lifespan information and other information – e.g. B. regarding the use of other trackers – users are referred to the descriptions of the categories listed below and, in addition, to the linked data protection declarations of the corresponding third-party providers or to contacting the provider.

PROCEDURES STRICTLY REQUIRED TO OPERATE THIS WEBSITE AND PROVIDE THE SERVICE
This website uses so-called “technical” cookies and similar trackers to enable operations that are strictly necessary for the performance and provision of the service.

OTHER OPERATIONS USING TRACKERS FOR IMPROVED USER EXPERIENCE
This website uses trackers to provide users with advanced options for managing their settings and functions for interacting with external networks and platforms.

Viewing content from external platforms

This type of service allows users to view and interact with content hosted on external platforms directly through this website. If such a service is installed, it may be able to collect traffic data for the pages on which it is installed even when users are not using it.

GOOGLE MAPS WIDGET (GOOGLE LLC)
Google Maps is a maps visualization service provided by Google LLC that allows this website to incorporate content of this kind on its pages.
Processed personal data: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

Interaction with external social networks and platforms

These types of services allow interaction with social networks or other external platforms directly through this website. The interaction and the information collected via this website are always subject to the privacy settings made by the users for the respective social network. This type of service may continue to collect web traffic data for the pages where the service is installed, even when users are not using it. It is recommended to unsubscribe from the respective services in order to ensure that the data processed via this website is not reconnected to the user’s profile.

LIKE BUTTON AND SOCIAL WIDGETS FOR FACEBOOK (FACEBOOK, INC.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Processed personal data: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

TWEET BUTTON AND SOCIAL WIDGETS FOR TWITTER (TWITTER, INC.)
The Twitter tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Processed personal data: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

Measurement of success

This website uses trackers to measure online traffic and analyze user behavior in order to improve the service.

Anonymized Analysis Services

The services listed in this section enable anonymous analyzes to be carried out using third-party trackers.

GOOGLE ANALYTICS WITH IP ANONYMIZATION (GOOGLE IRELAND LIMITED)
Google Analytics is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the data collected to track and analyze how this website is used, to compile reports on its activities, and to share these with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. IP anonymization has been activated on this website, so that the IP address of users is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.
Processed personal data: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Targeting and Advertising

This website uses trackers to provide personalized advertising content based on behavior and to administer, display, and track advertisements.

Some of the services used by the provider participate in the IAB Transparency and Consent Framework. This initiative promotes responsible privacy practices within the digital advertising industry, offering users more transparency, and control over how their data is processed for ad tracking purposes. Users can adjust their own advertising settings at any time via the corresponding function in the cookie notice or via the corresponding link accessible via this website.

This website participates in the IAB Europe Transparency and Consent Framework and complies with the relevant specifications and guidelines. This website uses iubenda (identification number 123) as a consent management platform.

MANAGE SETTINGS AND GIVE OR REVOKE CONSENT
The management of tracker settings as well as the granting and withdrawal of consent can be done in different ways:

Users can manage tracker settings directly from their own device settings, e.g. completely object to the use or storage of trackers.

If the use of trackers is based on consent, users can also give or revoke consent by making a corresponding selection in the cookie notice or by changing the selection mentioned via the corresponding consent widget (if available).

Trackers that have already been saved, including those responsible for saving the original user consent, can also be deleted via the appropriate browser or device settings.

Other trackers stored in the browser’s local storage can be removed by clearing the history.

With respect to any trackers deployed by third parties, users may manage their preferences and withdraw their consent by using the relevant opt-out link (if any), using the means provided in the third party’s privacy policy, or by contacting the third party .

Manage tracker settings

For example, users can find information on how to manage cookies via the most commonly used browsers at the addresses below:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Brave
  • Opera

Users can also manage certain trackers deployed within mobile apps through the respective device settings – for example through device settings related to advertising on mobile devices, or through tracking settings in general (users can go to device settings and find the corresponding commands).

Opt-Out Possibilities from the Advertising Industry

In addition, users are advised that they can follow the guidance provided by YourOnlineChoices (EU), Network Advertising Initiative (US), and Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan), or other similar services. Such initiatives allow the user to set their tracking preferences for almost all advertising tools. The provider therefore recommends users to make use of these means in addition to the information provided in this document.

The Digital Advertising Alliance offers the AppChoices application to control interest-based advertising in mobile apps.

PROVIDER AND RESPONSIBLE PARTY
forwardservice GmbH
Jahnstraße 35
40215 Düsseldorf

E-mail address of the provider: hello@forwardservice.de

Since the use of third-party trackers by this website cannot be fully controlled by the provider, all information on third-party trackers is indicative. In order to obtain complete information, users are asked to take a look at the data protection declarations of the respective third-party providers listed in this document.

Due to the objective complexity of tracking technologies, users are encouraged to contact the provider if they wish to receive further information on the use of such technologies by this website.

Definitions and legal notices

PERSONAL DATA (OR DATA)
Any information that, directly or in conjunction with other information, determines or can determine the identity of a natural person.

USAGE DATA
Information that this website (or third-party services that this website uses) automatically collects, e.g.: the IP addresses or domain names of the computers of users who use this website, the URI (Uniform Resource Identifier) ​​addresses, the time of the request, the method used to send the request to the server , the size of the received response file, the numerical code that indicates the status of the server response (successful result, error, etc.), the country of origin, the functions of the browser, and operating system used by the user, the various times per call (e.g. how much time was spent on each page of the application) and information about the path followed within an application, in particular the order of the pages visited, as well as other information about the operating system of the device and/or the user’s IT environment .

USER
The individual using this website who, unless otherwise specified, coincides with the Data Subject.

AFFECTED INDIVIDUAL
The natural person to whom the personal data relates.

PROCESSOR (OR DATA PROCESSOR)
Natural or legal person, public authority, agency, or other body that processes personal data on behalf of the person responsible, as described in this data protection declaration.

RESPONSIBLE (OR PROVIDER, PARTLY ALSO OWNER)
The natural or legal person, public authority, agency, or other body which, alone or jointly with others, decides on the purposes and means of the processing of personal data and the means used for this purpose, including the security measures relating to the operation and use of this website. Unless otherwise stated, the person responsible is the natural or legal person through whom this website is offered.

THIS WEBSITE (OR THIS APPLICATION)
The hardware or software tool used to collect and process the user’s personal data.

SERVICE
The service offered through this website as described in the relevant Terms and Conditions (if any) and on this website/application.

EUROPEAN UNION (OR EU)
Unless otherwise specified, all references in this document to the European Union refer to all current Member States of the European Union and the European Economic Area (EEA).

COOKIE
Cookies are trackers consisting of a small data set stored in the user’s browser.

TRACKER
The term tracker refers to any technology – e.g. cookies, unique identifiers, web beacons, embedded scripts, e-tags or fingerprinting – by which users can be tracked, e.g. by enabling access to or storage of information on the user device.

LEGAL NOTICE
This privacy statement has been drafted on the basis of provisions of various legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy statement applies only to this website, unless otherwise stated in this document.

Last update: 5 March 2020
iubenda hosts this content and only collects the personal data that is strictly necessary to provide it.