Service Empowerment

Service requires permanent reflection. With our learning tools, we strengthen the knowledge, attitude, and personality of your employees and managers. Sustainable, effective, and implemented from within your organization. We empower people and consistently secure an inspiring service attitude throughout all departments. Our promise: employees who live a service attitude at all levels.


The innovative training tool perfect for every customer contact point

Behavioral training or an offsite meeting once a year alone does not bring about real change. If you want to energize teams with an unmistakable service attitude, you need regular impulses and a well thought-out training concept…

BOOST Training

Live training: 12 meetings, 12 topics, 12 participants

A jolt of motivation and service knowledge! BOOST is our digital training concept for small groups, moderated live by the forwardservice team. In interactive and practical training sessions of 30 minutes each, we strengthen the common service approach…

FLUX Training

Quick, efficient, effective

That was easy! Learning while working and working while learning, that’s how you could describe FLUX. With our FLUX-Training concept, your employees train and internalize the relevant content in a simple and practical way that fits within and enriches their everyday work. With a short video impulse and a practical learning “nugget”…

Service Coach Traineeship

The “lighthouse” for service quality

The service coach supports his colleagues during tricky situations and provides assistance in everyday service. With a trained service coach, you supplement the management work and strengthen your ability for consistent implementation from the inside out. This creates an unmistakable heartfelt spirit…

Keynote Lecture:

Experience service attitude up close

If you want to improve service, you have to move people – Sabine Hübner can do just that. She is passionate about service. You can see, hear, and feel that. Anyone who experiences her understands immediately: This woman loves what she does. So much so that it doesn’t even feel like work…

Workshops und Seminars

Leadership Workshop

Customer expectations are increasing, and the demands on companies in the service context are changing rapidly as a result of the digital age. It is therefore all the more important that a service attitude is practiced throughout the company. Managers and team leaders are the most important role models and initiators…