About Us
forwardservice
forwardservice helps turn your company into a favorite brand for customers – and a great place to work for employees. Together with you, we elevate the quality of interactions at every customer touchpoint to the next level of enthusiasm.
We streamline service processes for efficiency, creating space and time for unforgettable Menschmomente®. All of this only works when the internal service culture is right – and that’s exactly what our programs are designed to build.
In short: we create a desire for WOW.
forwardservice…
- is a consulting agency specializing in Customer WOW! Experience
- is based in Düsseldorf and active across the entire DACH region
- stands for excellence and WOW – values lived by our 15-member team
- works with mid-sized companies and large corporations across a wide range of industries
- counts renowned organizations such as Continentale, DB Schenker, Dethleffs, Dr. Bähler Dropa, Galenica, Hagebau, Interhyp, Mercedes-Benz retail partners such as KEMAS and Südstern Bölle, LSG Sky Chefs, Lufthansa, Kühne+Nagel, McDonald’s, OMV, Securitas, Zurich, and many more among its satisfied clients
- ensures that everyone in the organization thinks “customer, customer, customer” – regardless of the role they play
