Top Service Certification
Less sighing. More celebrating.
With the Top Service Certification, you don’t just build trust with your customers – you also give your employees a real reason to celebrate. Because everyone, from technicians to top management, contributes to an excellent service outcome. And that deserves recognition: an award featured in Handelsblatt that strengthens your company’s reputation and clearly demonstrates that you stand for outstanding service.
The Top Service Certification is your tool to make service measurable and improve it in a targeted way. Together with our partner Top Service Deutschland, we assess your service level through scientifically based customer and employee surveys. Based on the results, we work with you to develop a clear strategy to tackle key areas sustainably. This helps you delight customers year after year – while strengthening team spirit through a shared mission and a true service mindset.
TOP Service Deutschland
- assesses your customer service thoroughly and in depth
- conducts targeted surveys and evaluations developed by marketing researcher Prof. Dr. Dr. h.c. mult. Christian Homburg
- measures how customers perceive your service and where optimisation potential exists
forwardservice
forwardservice works with you to translate the analysis results into concrete actions – helping you sustainably improve service quality and increase customer satisfaction.
The format
- Customer surveys
- Strategic analysis, benchmarking and a strategic roadmap
- Certification with the TOP Service Deutschland Seal
The certification strengthens your service quality and motivates your teams to deliver excellent service. You gain satisfied customers, increase your market presence and celebrate success – made visible through the exclusive recognition in Handelsblatt. A seal that pays off: for your teams, your customers and your brand.