welearning – Service Mindset Training Tool for Customer Experience

The innovative training tool for a service mindset

A single behavioural training or an annual offsite alone does not create real change. Organisations that truly want to develop their people need very regular impulses and a well-designed training concept. welearning delivers exactly that.

welearning is our collaborative training concept for sustainable employee development. Your employees run short training sessions internally in small groups and develop concrete to-dos. 30 minutes of reflection every two or four weeks – facilitated by employees from within your teams. Specifically trained, prepared and closely supported by us. For real change within teams – from the inside out. From employees for employees. Also ideally suited for roles without direct customer contact.

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Your employees

train regularly in short, hands-on learning units.
reflect on customer experiences and internal interfaces and identify areas for improvement.
implement small changes continuously and directly.
experience sustainable impact instead of one-off impulses.
keep the customer perspective in mind – even in internal functions.
take responsibility for their own development within the team.

The format

One team with approx. 12 participants per training group
Duration: 12 months, with sessions every two weeks or monthly
Internal facilitation by employees from your organisation
Each session includes: impulse video – interactive element – concrete to-do
Learning pathway: 12 or 24 training modules, selectable

forwardservice

trains your employees as facilitators in a train-the-trainer workshop.
provides the platform, guidelines and all training materials.
offers more than 280 modules on topics such as service mindset, customer delight, communication, stress management and empathy.
starts with a kick-off video explaining how, what and why we train.

What our customers say

“DR. BÄHLER DROPA AG would like to thank Sabine Hübner for her professional support in setting up and implementing the welearning training system, which dynamically and sustainably further develops our targeted service culture from within. We are proud of the recognition award from the Swiss Association for Internal and Integrated Communication SVIK, which we received as part of the SVIK Awards 2019 for this learning system.”

“For more than a year we have been using welearning in a targeted manner and we definitively feel that service excellence – and customer enthusiasm – have reached a high level of importance both among employees and is increasingly felt among our customers. This represents a clear differentiating feature. Valuable tips on important topics are given in weekly doses and it is great to experience how motivated the colleagues are in their task. We are totally thrilled!”

“We are already addicted to welearning! With us, the people (bees) make the difference, so we also get better together. Thanks to welearning, our team does a little more every day to provide excellent service - so that we continue to surpass ourselves. And with lots of fun in the various mini-training sessions too. We therefore keep surprising our customers anew."

"For us, the welearning training is both the optimal and most effective platform for the further development of our sales and service areas. Since it is initiated by our own crew, we have a 100% commitment to continuously improving our results. At the same time, we create an open and positive space for the personal development of each individual colleague. Thanks!"