Training Programmes
Training
Programmes
Service is a Mindset
A single behavioural training or an annual offsite alone does not create sustainable change. Organisations that want to energise their teams with a distinctive service mindset need very regular impulses and a well-designed training programme.
welearning
The innovative training programme for service mindset
Getting started instead of getting stuck. welearning is a motivating series of short training sessions. Facilitated by employees from within your teams – closely supported and professionally prepared by us. Small groups. Regular sessions of 20–50 minutes. Interactive and hands-on. Designed to create real change within teams – from the inside out. Also ideally suited for roles without direct customer contact. A low-effort format that fits seamlessly into everyday work.
BOOST
A boost for motivation and service knowledge
With push. Without drop. BOOST is our digital training concept – live-facilitated by trainers from the forwardservice team. Designed for small groups, also across locations and teams. Interactive training sessions of 30–45 minutes. A break from the daily routine – with fresh external input. A clear focus on the customer and practical implementation.
FLUX
Service and customer communication – compact
Now instead of later. FLUX is called FLUX because it moves fast. Learning while working – and working while learning. That’s FLUX in a nutshell. FLUX arrives directly in your inbox via email. With a link to a video and a practical learning nugget. A short impulse that repeatedly refocuses attention on customer experience and service. The perfect complement to the learning tools in our portfolio.
