Service Coach Development Programme 2.0

More customer focus. More tools. More AHA moments.

In the Service Coach Development Programme 1.0, your employees learn everything a good Service Coach needs to sustainably advance their team’s service within your company. Version 2.0 delivers the lever against the notorious theory-practice gap.

In the first step, you work on self-leadership, uncover your own motivations, and break open old patterns. In the practice phases, the perspective gradually shifts toward the other person and their motivations. The in-person segment closes the arc with a structural method for service excellence and intensive peer-to-peer coaching.

Your employees

reflect on their own personality and motivators.
engage with different personality profiles and drivers.
get to know motivations and underlying reasons.
develop an example service workflow as a basis for excellence.
practice handling resistance within the team professionally.
apply what they’ve learned in live coaching.
receive a recognized certificate that counts and makes them proud.

The format

Part A: 2 digital workshops of 3.5 hours each – interactive and hands-on
Part B: 3-month practice phase with 2 blended-learning elements and small practical assignments
Part C: 2 in-person days – practice reflection, training, live coaching, a toolkit for implementation

forwardservice

deepens tools for peer coaching and service quality.
shows methods for reflection and team development.
combines online impulses and in-person training for maximum practical transfer.
holds itself to the standard of being a good host and modeling service excellence.

For companies, the Service Coaches are an implementation booster, and they themselves become more effective, because they get even better at moving people toward a stronger customer focus. Missing the first part? Here’s the link to the Service Coach Development Programme 1.0.