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Insights to take with you
Excellent service ideas need creative solutions. Together with our partners, we work every day to make the service world a little better. With deep service expertise and tailor-made solutions, we create maximum business impact. Because we are convinced: service creates value – for employees, customers, and companies.
Whitepaper 2025
Experience works.
Experience is the key for us:
Experience shapes mindset. Mindset influences behavior. Behavior creates impact. And new impact leads to new results – and greater business success.
Our sixth whitepaper “Experience works.” focuses exactly on this connection. It addresses rising expectations, skills shortages, and constant change – and the opportunities that intentional experience design creates for your teams, your customers, and your organization.
A concise whitepaper on our four dimensions of experience – and why companies today must excel across all areas to stay future-ready.
Are you wondering how to turn uncertainty into positive momentum and secure or expand your share of the market? Then download our whitepaper and simply shift your perspective.
Whitepaper 2024
Day One
Day One spirit – now more than ever! Change is happening faster than ever – and that is exactly where your opportunity lies. Those who start each day with motivation, challenge the status quo, and embrace innovation set new impulses and stay one step ahead of the competition.
In this whitepaper, you’ll find 5 hacks on how to anchor the Day One mindset in your organization and sustainably increase customer enthusiasm.
Whitepaper 2023
Back to customer focus
Inspiring instead of conditioning – that is the best way to motivate people in organizations to enjoy their work and truly engage. Why this matters now more than ever: the polycrisis is putting companies under enormous pressure. Stress narrows perspective, and what truly delights customers easily slips out of focus.
This whitepaper shows how customer focus unlocks success potential and brings fresh energy into teams.
Whitepaper 2022
Service builds resilience
Every day feels like a rollercoaster: employees call in sick, customers cancel at short notice, or demand exceeds available resources. Things change faster than plans can keep up. What still works in volatile times? Service.
Service is one of the most powerful resilience factors a company can have.
In this whitepaper, you’ll discover 5 hacks to make your organization crisis-resilient through service.
Whitepaper 2020
Service Performance 2022
Mastering challenges, identifying resources, activating hidden potential.
Rarely have people been more sensitive, customer patience shorter, and leadership pressure higher than in recent years. Under exceptional circumstances, companies shifted to digital-first strategies at record speed while supply chains broke down, employees resigned, and service expectations rose sharply.
Whitepaper
Happy People! – 7 motivation hacks for the New Year
Off the couch and into the new year! We are ready and excited for new projects together.
During our winter break, we analyzed the results of the forwardservice Motivation Report 2021. 505 leaders and employees from over 30 industries participated – thank you very much!
Whitepaper
Super Boss – Happy People!
6 motivation hacks
Winter blues, new variants, and working from the kitchen table again? This motivation report shows how to keep employees engaged during challenging times – because motivation has never been more important.
Whitepaper
BOOST!
In this whitepaper, we introduce our digital learning tool welearningBOOST. Our innovative learning concept enables teams to start immediately with new motivational impulses and shared service thinking.
Whitepaper
IT industry
Interested in our whitepaper for the IT industry? We explore improvement potential from the customer’s perspective, how service mindset becomes a solution, and which ideas truly work. All insights are bundled here.
Whitepaper
Insurance industry
We created this whitepaper on the future of service and customer enthusiasm in the insurance sector. If service and customer focus are strategic priorities in your organization, we offer proven expertise and effective tools to support you.
BROSCHÜRE
welearning
Service is not a project – service is a mindset. What truly delights customers are employees with genuine service attitude. How to get there? With welearning, our innovative training concept for teams.
Customer voices
welearning
Real insights from practice: selected welearners share their experiences with our reflection-based learning concept. For further industry references or personal conversations, feel free to contact us directly.
Questionnaire
DIY Service Check
How strong is your service culture? Are processes continuously improved? Do colleagues actively listen to ideas for improvement? And how is the overall team atmosphere?
With the DIY Service Check, you reflect on the most important questions around your service culture.
BROSCHÜRE
Service Check
The Service Check is an honest look in the mirror. It shows where you stand and how to improve the service experience for your customers. We analyze service quality along the customer journey from the customer’s perspective and identify concrete potential for customer enthusiasm.