Service Coach Development Programme 2.0

In Service Coach Training 1.0, your employees learn everything a good Service Coach needs to sustainably advance a team’s approach to service within your company. In 2.0, you get the lever against the notorious theory-practice gap.

What helps close that gap? Nudging, role models, facts. Sounds simple — but it isn’t. In times full of dynamics and change, “staying with it” paired with behavioral psychology is THE intervention that turns “could do” into “actually does.” That’s exactly what Service Coaches learn in Training 2.0. For more motivation, more openness, more service in your company. And so the gap between aspiration and reality closes.

For companies, Service Coaches are an implementation turbo — and they themselves become more effective, because they succeed even better at moving people toward greater customer focus.

Missing the first part? Then this is where to start with Service Coach 1.0.