Our Team
For greater customer enthusiasm
Genuinely friendly. Never staged. From hotel and event management to communication studies, change management (yes, that degree really does exist), retail, education, business psychology, and marketing with media design – combined with entrepreneurial expertise. B2B and B2C. Diverse know-how, strong personalities, multiple generations – that’s what defines us.
What we all share: the joy and energy it takes to move people. And a true service gene, paired with the know-how to create WOW experiences. We are service professionals with heart. Grounded in real-world practice.
Sabine Hübner
Founder & Managing Partner
Sabine Hübner is known as “Germany’s No. 1 Service Expert” (ProSieben), a successful entrepreneur and an eloquent keynote speaker. As a multiple bestselling author, she has been combining hands-on experience with consulting and strategic expertise for many years.
Her impulses set the direction for impactful service initiatives. Renowned national and international companies trust her solution-driven approach.
Outside of work, Sabine enjoys time along the Rhine, on the golf course, and in the snow. She loves traveling, modern art, and has a keen appreciation for the finer things in life.
Myriam Jochheim
Managing Director & Project Manager DACH
A passionate host at heart – that best describes Myriam’s journey. She discovered her love for service at the Steigenberger Parkhotel Düsseldorf, followed by a career in international hospitality with stops in Switzerland and the Maldives.
She holds a degree in Business Management with a focus on tourism, hotel, and event management and later qualified as a certified sommelier – because enjoyment, for her, is more than just a hobby.
Today, Myriam is Managing Director at forwardservice, responsible for operations and client projects across the DACH region. With service expertise, enthusiasm, and strong execution skills, she leads the team and brings ideas into action.
She develops tangible service concepts, workshops, and training formats, leads the Service Coach certification program, and mentors apprentices at forwardservice. Her diverse experience flows directly into projects – from strategic Customer WOW! Experience development to experiential formats such as the Wine Experience.
What sets her apart? Her energy, curiosity, and fine sense for the extraordinary. In her free time, she loves cooking with passion, enjoying a good glass of wine in great company, or recharging on the yoga mat.
Barbara Schöffel
Authorized Officer & Project Manager DACH
Based in Salzburg, Barbara is the perfect Austrian addition to our team. After qualifying as a high-school teacher in French, philosophy, and psychology, she consciously chose a path beyond the traditional education system.
She lived and worked in France for several years, immersing herself in language and culture, before moving into business. She managed the French market for SONY DADC in Salzburg and later led customer consulting, trainer recruiting, quality assurance, and annual program design at the Hernstein Institute for Leadership and Management in Vienna.
Alongside her professional career, she completed a degree in Advertising and Sales at WU Vienna.
Today, Barbara is part of the forwardservice leadership team. She manages client projects (especially where French expertise is required), conducts trainings, supports speaker management, oversees CRM and HR topics, and is responsible for billing. She brings analytical thinking, solution-oriented action, and a strong Austrian hands-on mentality to every task.
In her private life, her two sons keep things active – hiking, cycling, skiing, swimming… always on the move. To keep her creative mind energized, she loves her theater subscription and Salzburg’s vibrant cultural scene.
Kirsten Henschel
Marketing Coordination
Kirsten holds a master’s degree in Media and Cultural Studies and German Studies and discovered her passion for language early on. As a reporter for the radio station Antenne Düsseldorf, she honed her skills in communication, research, and journalism.
Her marketing career led her from an international factoring company into various start-ups – ranging from a fashion label to a tech start-up. Kirsten has a sharp eye for detail, combines creativity with strong execution skills, and is responsible for marketing coordination at forwardservice.
She has a particular talent for creative design: from training materials for tailored client projects and logos to distinctive gimmicks and details for customer events. Kirsten ensures that the visual experience at forwardservice excites and leaves a lasting impression.
In her free time, Kirsten is enthusiastically converting a van into her own camper and is already looking forward to traveling through the UK. Her yoga mat is always part of the journey – preferably rolled out under open skies.
Ann-Kathrin Kerksiek
Product & Project Team Member
After graduating from high school in 2019, Ann-Kathrin initially began studying law – but soon realized that her true passion lies in communication, preferably multilingual and creative. She moved to Marburg in 2020, where she completed her bachelor’s degree in Language and Communication four years later.
Since 2024, she has been back in her hometown of Wuppertal and part of the forwardservice team. Ann-Kathrin is our communication specialist in all its facets: social media, newsletters, and event communication – much of what you read from us comes from her pen.
As a project team member, she supports client projects, plans workshops, designs BOOST events, and develops creative escape rooms – including self-designed puzzles that challenge every mind.
In addition to German and English, Ann-Kathrin speaks fluent Spanish and French and has basic knowledge of Italian and Turkish.
Creativity also defines her life beyond work: she has played the flute in an orchestra since childhood, plays the piano, and creates her own artworks – from abstract forms to self-designed shoes.
Monika Pick
Office manager
Monika Pick is a trained dental technician and mother of three grown children. After a long family phase, she entered the commercial sector as a career changer and has since worked in accounting, customer acquisition, and general office management across various industries.
In her free time, she stays active through hiking, Nordic walking, spinning – and skiing in winter.
Peter Brockers
Project Manager
People and personal development are at the heart of Peter’s professional journey. His enthusiasm for marketing, learning, and development first took him to Messe Düsseldorf, where he worked as a Marketing Manager. He later deepened this focus as a Learning & Development Manager at an IT recruitment consultancy.
Peter holds a bachelor’s degree in International Marketing from Venlo. His working style centers on trust, appreciation, and a supportive atmosphere. With a clear eye for development potential, he supports individuals and teams, builds sustainable learning structures, and brings his experience pragmatically into projects.
What defines him? His grounded nature, closeness to people, and Rhineland calmness. A native of Düsseldorf, Peter enjoys time by the Rhine, gardening, and summer barbecues. In the kitchen, he loves experimenting with Italian and Asian cuisine – and weekends often include an Altbier with friends and passionate support for Fortuna Düsseldorf.
Katja Dammann
Team Assistant
Katja is a native of Düsseldorf and trained advertising specialist. With strong organizational skills and a keen sense for people, she gained many years of experience in commercial film production before moving into communications for an art foundation.
Most recently, she managed two locations of a recruitment consultancy specializing in advertising, marketing, and design, serving as the primary contact for applicants and leading recruiting efforts.
Today, Katja ensures smooth office operations at forwardservice and supports project workflows with clarity, structure, and care.
A born optimist, Katja balances work and family life as a mother of three. She recharges through movement – on the Shaktimat, Pilates, yoga, or at the gym – staying energized and spreading her positive spirit throughout the team.
Emil Hommers
Working Student – Video Editing & Postproduction
Emil supports forwardservice as a working student in video editing while studying Audio and Visual Engineering in Düsseldorf. This unique program combines technical training with musical education through a cooperation between the Düsseldorf University of Music and the Hochschule Düsseldorf.
This background shapes his holistic view of audiovisual content, allowing him to think of technology, sound, and image as one. Emil has long been passionate about film and video, fascinated by how images, sound, and editing convey emotion and tell stories.
At forwardservice, he transforms content into compelling video impulses, refines details, and ensures projects are completed both technically and creatively.
Music also plays a central role in his life outside of editing. As a passionate musician, Emil plays piano and violin. His musical sense of timing, rhythm, and atmosphere flows directly into his editing work – making his videos not only precise, but emotionally impactful.
Freelance Partners
Lisa Strache
Trainer & Project Manager
Lisa draws on more than 20 years of professional experience across sales, purchasing, and production – essentially the entire supply chain – within one of the most service-oriented industries: fashion.
She has led small and large teams nationally and internationally at director level and knows what it takes to coordinate timelines, production processes, and conditions while negotiating successfully with partners across Düsseldorf, Paris, Istanbul, Bangladesh, Hong Kong, and New York.
Her success is rooted in her ability to inspire teams to think in solutions and live a strong customer focus – with empathy, energy, and enthusiasm.
Privately, Lisa is always on the move. Her three children bring new perspectives every day, whether cycling with her husband and family dog in Hamburg or exploring the Elbe and North Sea. She finds balance in her daily yoga practice.
Claudia Isringhaus
Coach & Communication Expert
Claudia Isringhaus is an experienced all-round communication professional. From classic press and public relations to digital marketing campaigns, she is fluent across all communication channels.
As a copywriter, she writes with confidence and adapts her style precisely to each target audience – both online and offline. For forwardservice and its clients, she creates texts that inspire both customers and employees to embrace great service.
In her free time, Claudia is almost always reading – whether newspapers, social media, or books. When she isn’t, she has recently taken up painting. She can’t imagine life without sport, enjoying jogging, golf, and swimming.
Monika Matschnig
Expert in Body Language, Impact & Performance
Impact. Always. Everywhere. Monika Matschnig stands for sustainable excellence in impact – influencing and convincing with presence. She is a keynote speaker, has been honored for her lifetime achievement (Hall of Fame of the German Speakers Association), and combines deep expertise with more than 20 years of practical experience.
As a psychologist, her focus lies on behavior and perception of impact. As a trainer and consultant, she supports leaders, sales teams, and employees in using presence and body language intentionally to achieve their goals – empathetic, engaging, and precise.
Her unique strength lies in understanding people deeply and providing practical tools for their professional stages. As a therapist trained in logotherapy following Viktor Frankl, she takes a holistic view of individuals, enabling sustainable change.
Her sources of energy are nature, long runs through fields and meadows, immersing herself in books, and inspiring conversations with interesting people.
Peter Jeschke
Leadership Development & Coaching
Peter’s motto: change is the only constant. And that is exactly where his strength lies. With over 30 years of experience as Managing Director of GC Graphic Consult GmbH and as a consultant for strategy, change, and organizational development, Peter brings deep practical insight.
He knows the challenges organizations face firsthand and understands what it truly takes to empower leaders. As an experienced coach and consultant, he designs leadership programs that are individual, hands-on, and sustainable.
By combining his extensive change-management expertise with the forwardservice spirit, Peter creates learning and coaching formats that go beyond classic training – spaces where leadership personalities can grow and change is not just supported, but lived.
Heidi Grau
Trainer & Project Team Member
Heidi Grau is a trained foreign language correspondent and worked for many years as a self-employed coach. She gained extensive experience in individual and group work and served as a teacher in learning support programs funded by the German government.
At forwardservice, Heidi inspires participants in workshops with empathy and her naturally joyful personality. She has always maintained her love for languages.
Living in Switzerland near Lake Thun, she supports forwardservice internationally with her French language skills. Her passion for language is also reflected in her love of poetry – writing and publishing poems set to music together with her partner. Nature plays a central role in her creative work, just as hiking and photography do in her free time.
Philipp Henschel
Expert in Business Process Management
Philipp is a Business Process Management expert who structures workflows and challenges existing processes. He is passionate about developing the service mindset and establishing effective value-creation measures.
With his Rhineland positivity, Philipp brings a pragmatic and appreciative approach to his work. He fosters open, respectful atmospheres in workshops and applies his process management expertise equally well in small companies and large corporations.
Transformations are particularly close to his heart, where he can fully deploy his process toolkit and support the creation of new structures.
In his free time, Philipp enjoys playing the piano and composing his own songs. He balances work with running outdoors.
