Client Testimonials
What our clients say about us
DB Regio
“Service offensive“
Development and implementation of a concept to increase customer satisfaction and attract new passengers.
“Südostbayernbahn launched the ‘Service Offensive’ project. Together with our team, Ms. Hübner delivered results I had previously thought impossible. Thanks in no small part to the outstanding outcomes of the Service Offensive, we were able to significantly improve quality and customer satisfaction. We achieved far more than I had ever dared to hope for.”
Christoph Kraller, DB RegioNetz Verkehrs GmbH
McDonalds Deutschland
“Just a moment“
Development and implementation of a concept to delight guests across 1,200 restaurants.
“I have never experienced such a high level of quality in collaboration with an external partner. The results of all tests spoke for themselves and give us great confidence that, together, we can noticeably improve the quality of guest interactions with our joint concept.”
Stefan Fehr, McDonald’s Deutschland Inc.
Techniker Krankenkasse
“Digital BOOST“
Digital training concept for supervisors in the Specialist Center for Prevention and Rehabilitation.
Objective: knowledge-building and inspiration for internal coaching.
“With BOOST, we have found an excellent tool to work on our service efficiently and sustainably. The modules tailored for us provide creative impulses and motivate us to try new approaches.
The transfer into daily practice is remarkably easy. Thumbs up for this compact yet highly valuable input!”
A. Husein, Techniker Krankenkasse
Dr. Bähler Dropa
“Sustainability concept for service excellence“
Differentiation through service quality in a highly competitive market and increased employer attractiveness across 120 locations.
“Thank you for the professional support in building and implementing the welearning system, which has dynamically and sustainably developed our desired service culture from within.
We are proud to have received the Recognition Award from the Swiss Association for Internal and Integrated Communication (SVIK) at the SVIK Awards 2019 for this learning system.”
M. Lanker, Head of People Development, Dr. Bähler Dropa AG
Mercedes-Benz Südstern-Bölle
”Keynotes and workshops”
“After an inspiring keynote by Ms. Hübner on customer service, we immediately wanted to launch a comprehensive project on service culture.
Our employees are enthusiastic! Individual keynotes and workshops with opportunities for active participation and open discussion.
Working with the entire forwardservice team is highly professional, reliable, and flexible in implementation. They respond precisely to our needs and truly inspire our people.
This is how we take customer service to the next level. I’m very much looking forward to the next sessions with forwardservice and can wholeheartedly recommend them.”
S. Wendt, Head of HR, Mercedes-Benz Südstern-Bölle
Zurich Gruppe Deutschland
“An inspiring partnership”
“What made working with forwardservice special for me was the feeling from day one that we shared a common goal.
You didn’t impose a ready-made concept on us – instead, you engaged deeply with our individual needs, with remarkable confidence and sensitivity.
I found the creativity you brought to the collaboration extremely enriching and personally insightful. We all noticed how much joy you take in your work, and our meetings with you were a pleasure as well.
You created many genuine Menschmomente – even in our meetings and everyday interactions.”
S. Thelen, Department Head, Zurich Gruppe Deutschland
