Consulting
For an inspiring customer experience
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A consistent customer experience on the outside requires constructive, cross-functional collaboration on the inside – and not just at leadership level, but across all levels of the organization.
That’s why we don’t work for companies, but with them. In our consulting practice, we achieve the best results by working with internal focus groups. They challenge our concepts and ensure practical relevance and feasibility. The combination of our external perspective and your internal know-how removes obstacles, increases acceptance during implementation, and accelerates the successful execution of initiatives.
And us? We don’t disappear once the concept is delivered. We stay closely involved. We see ourselves as a service partner who takes work off our clients’ shoulders, relieves pressure, and fixes what can and should be fixed by a reliable partner.
Companies that work with us want to…
- differentiate themselves through service and customer experience
- increase their NPS and overall customer satisfaction
- create a vision in which customer enthusiasm and experience are key pillars – or turn that vision into reality
- grow their value creation through excellent service quality
- secure or expand their market share
- combine empathetic customer interactions with operational efficiency
- strengthen their service mindset internally and externally
- empower their employees to rethink how they engage with customers
- make customer interactions in our digital world more human and empathetic
- maintain a strong customer focus during times of reorganization
- turn customers into true fans
We look forward to hearing from you!
Our take on Customer WOW! Experience
Service starts with ALL of us
Act instead of waiting it out. Experience shapes mindset. Mindset influences behavior. Behavior creates impact. Sounds logical – and it’s the lever behind real WOW in customer experience. Anyone who wants to shape change needs context, reflection, and a genuine understanding of people and the dynamics within organizations. And it requires a return to the very beginning – back to experience.
Concepts
Creating a strong customer focus
Truly effective. With no hidden catches. No two concepts are alike. There is no “one size fits all” with us. Every concept is a blend of external input, proven forwardservice tools, and tailored elements – precisely aligned with your organization, the specific context, your values, and your vision. In short: carefully fine-tuned together with you.
Case Studies
Customer focus in practice
What truly matters is implementation. Feel free to explore a selection of case studies that show what drives our clients – and how we achieve better results together, measurable in both quality and quantity.
Experience Checks
Measuring customer satisfaction
Reflection instead of illusion. “How can we actually measure success?” is probably the question we hear most often.
