Customer WOW! Check
Know exactly where you stand
With our Customer WOW! Check, you get an expert external perspective. It provides a solid foundation for your decisions—so you know exactly where you stand and how you can improve the service experience for your customers. In short: your kick-off for greater customer delight.
What forwardservice does
In an on-site check – either mystery or open – we experience your company from the customer’s perspective. Using objective criteria and our method, the Customer WOW! Map©, we assess defined touchpoints, document the customer journey as it is actually experienced, and identify key areas for action.
You receive a detailed analysis and documentation of the service experience from the customer’s point of view. In a follow-up review meeting – either digital or in person at your location or ours – we walk through the insights together. We provide practical, immediately actionable recommendations and point out concrete implementation opportunities and priorities.
The format
- Preparation meeting
- Check – digital or in person, mystery or open
- Documentation including results and recommendations
- Review meeting
What our customers say
“I have never received such a high level of quality in a collaboration with an external partner. The results of all tests speak for themselves and make us extremely confident that our joint concept will noticeably improve the quality of interactions for our guests.”
S. Fehr, McDonald’s Deutschland Inc.
